Tracey Brown
Director of Operations
Tracey Brown is an accomplished operations and transformation leader with more than 15 years of experience modernizing core business functions across insurance and financial services. Her expertise spans operational process redesign, ERP and workflow modernization, audit and compliance leadership, and enterprise governance.
She has led large, multi-layer teams through complex change while strengthening financial and operational controls, improving data quality, and driving measurable improvements in efficiency, scalability, and customer outcomes. Tracey has directed major modernization initiatives including portal development, billing transformation, claims governance, and multi entity operating model alignment. Additionally, her leadership has supported successful M&A integrations, automation efforts, and the adoption of new operating practices across diverse teams.
Tracey is known for building strong cross-functional partnerships, elevating transparency through dashboards and KPIs, and creating governance routines that accelerate decision-making. She brings a disciplined, people centered approach to transformation, ensuring organizations focus on the right processes and implement solutions that deliver lasting value.
Resume
CFO Systems LLC
Director of Operations
HUB International
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Lincoln Financial Group
AVP
TSYS Merchant Solutions
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ACI Worldwide, Inc.
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